Privacy Policy

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Introduction

Welcome to the Bethel Convention Centre's Privacy Policy. 

At Bethel Convention Centre ("BCC", "we", "our", "us"), we are committed to safeguarding and preserving your privacy when you visit our website (www.bethelconventioncentre.co.uk) or communicate with us. This Privacy Policy explains how we collect, store, and use personal information in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

By using our services or accessing our website, you agree to this policy. Please read this policy carefully.

1. Information We Collect

We may collect the following types of personal information from you:

1. Personal Data Provided Directly
   • Full name
   • Email address
   • Phone number
   • Postal address
   • Payment details (for bookings or payments)
   • Preferences for event services (e.g., dietary needs, accessibility requirements)

1. Data Collected Automatically
   When you visit our website, we automatically collect information about your visit, including:
   
   • IP address
   • Browser type and version
   • Timezone setting and location
   • Browser plug-in types and versions
   • Operating system and platform
   • Pages you view and how you interact with the website

1. Event-Related Data
   When you attend events or use our facilities, we may also collect:
   
   • Event registration details
   • Attendee preferences
   • Photographs or video recordings (where applicable and consented to)

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide and manage our services, including processing bookings and reservations for events and conferences.
• Communication: To respond to your inquiries, send you updates about your bookings or events, and provide customer support.
• Marketing: If you have opted in, we may send you promotional materials, newsletters, and updates about upcoming events. You can unsubscribe at any time.
• Legal Obligations: To comply with applicable laws and regulations.
• Improvement: To improve our website, services, and user experience based on data analytics.

3. Legal Bases for Processing Your Information

We will only collect and process your personal data when we have a lawful basis to do so, which includes:

• Consent: When you have given explicit consent for us to process your personal data.
• Contractual Obligations: To fulfill contracts, such as booking an event or hiring our facilities.
• Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services or running marketing campaigns.
• Legal Compliance: To comply with legal or regulatory requirements.

4. Sharing Your Information

We will not share your personal information with third parties, except in the following cases:

• Service Providers: We may share your information with third-party service providers (e.g., payment processors, event management software providers) to facilitate the delivery of our services. These parties are required to comply with data protection regulations.
• Legal Authorities: If required by law, we may disclose your data to law enforcement or other governmental authorities.

We will not sell or rent your personal information to third parties.

5. How We Store and Protect Your Information

We take data security seriously and implement appropriate measures to protect your personal information against unauthorized access, loss, or damage. Measures include:

• Using secure servers
• Encryption of payment transactions
• Regular data audits and reviews
• Limiting access to personal data to authorized personnel

Your information is stored in secure data centres within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we ensure that appropriate safeguards are in place in line with GDPR requirements.

6. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected or as required by law. For example:

• Contact details and booking information will be retained for up to 7 years to comply with legal and accounting obligations.
• Event-related data will be retained for the duration of the event, plus any necessary follow-up period.

7. Your Rights Under GDPR

Under the GDPR, you have several rights regarding your personal information:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccuracies in your personal data.
• Right to Erasure (Right to Be Forgotten): You can request that we delete your personal data under certain conditions.
• Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a machine-readable format for transfer to another service provider.
• Right to Object: You can object to us processing your personal data for marketing or other purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your experience and provide analytical information. Cookies are small files stored on your computer that allow us to recognise you and improve our services. For more information, please see our https://bethelconventioncentre.co.uk/cookie-policy.

You can control or disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. We encourage you to review this page regularly for updates. The date of the last revision will be posted at the top of the page.

10. Contact Us

If you have any questions about this Privacy Policy, how we handle your personal information, or wish to exercise your rights, please contact us at:

Bethel Convention Centre
Kelvin Way, West Bromwich
West Midlands, B70 7JW, United Kingdom
Email: info@bethelconventioncentre.co.uk
Phone: 01215535566

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can lodge a complaint with the UK’s Information Commissioner's Office (ICO):
https://ico.org.uk/